I have been working for 10 years in cloud (IaaS - in house cloud management platform), security (firewalling / ips / anti-ddos), hosting platforms (reverse proxy / application delivery) in a multi customers environment. I was first a network engineer for 7 years, then a technical expert in security solutions. From the end of 2013 to mid 2017, I was in charge of a team of network and security engineers while being their technical reference. Since mid 2017, I switched back to support engineer, refocusing my career to achieve technical excellence.
Daily controls to detect issues proactively. Reception, qualification and resolution of alarms related to quality of service. Handover and knowledge transfer to the following team.